FAQs

 

Who we are:

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Are you licensed and certified?

We are fully insured, bonded, licensed to do business in the City of Los Angeles and Santa Monica, certified in dog training, drivers licensed and automobile insured.

 

Are your pet care providers certified in Pet CPR and First Aid?

Yes

 

Are your pet care providers and trainers vetted and background checked?

Our pet care providers and animal trainers undergo and must pass a rigorous interview and vetting process which includes: initial screening for experience with animals, the verification of professional references, in-person panel interview, an animal care and handling written and practical test, and a criminal background check.

 

What does Love At First Sit pet care provider mean vs. pet sitter & dog walker?

Pet sitters and dog walkers have the ability to spend quality time with your pets that do not require education and skills associated with the profession of animal care and training.  To us, pet care providers are defined not only as animal lovers, but also animal professionals that are qualified and have extensive experience and proficiency working with most species of pets of all dispositions. They are dedicated to volunteering with rescue animals.  Committed to continually expanding their experience and education in animal handling, behavior, health and wellness, and keep informed about animal control services and animal regulations. With this experience and skill set, our pet care providers not only love and dote on your pet while keeping them safe, they are also able foster your pet’s strengths and manage their challenges.  This enables your pet to maintain a healthy and happy disposition while they are under our care.

 

What memberships do you hold?

Association of Professional Dog Trainers, Pet Sitters Associates, LLC, Professional United Pet Sitters, LLC, Buy Local Santa Monica, Santa Monica Chamber of Commerce

 

Do you provide pet care, dog walks and cat boarding to pets with medical needs that may require medication administration?

Our pet care providers are proficient in medication administration not limited to: oral, topical, injections, blood glucose readings, and subcutaneous fluids.  They also have experience caring for a wide range of medical conditions not limited to: diabetes, asthma, urinary issues, allergies, hypo & hyper thyroid conditions, gastrointestinal issues, heart conditions, neurological disorders, and weight management.

 

Do you provide pet care, dog walks and cat boarding to pets with behavioral challenges?

We believe that every animal deserves optimal pet care.  Our pet care providers and dog handlers are experienced and proficient in caring for and handling pets with medical needs and behavioral issues not limited to aggression, dominance, socialization challenges, shyness, separation anxiety, geriatric care, kitten and puppy care.  However, if any aggression issues are so severe that it jeopardizes the safety of your pet or our pet care provider, we reserve the right to not provide our services.

 

Do you reserve the right to not provide service to anyone?

Yes.  We reserve the right to not provide service to anyone.  Typical scenarios are due to non-payment of services by our payment due date.  When the disposition of a pet or environment threatens our pet care provider or your pet’s safety or health.  This includes situations, environments, and issues of the pet owner’s own neglect that threatens the safety and health of the pet. 

 

Click here to request service. 


Services and benefits:

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What areas do you service?

Pet care:

Santa Monica, Venice, West LA (east of Bundy & south of Wilshire), Mar Vista and Marina Del Rey

 

Dog Walking – single services:

Santa Monica, Venice, West LA (east of Bundy & south of Wilshire)

 

Ongoing dog walking:

Santa Monica only.  Check back for availability in our additional pet care service areas.

 

Dog Behavior & Obedience training:

All of LA County. 

 

Cat boarding:

All of LA County. 

 

What are your rates and what services do you provide? 

Please see our specific pet services pages for rates and additional pet fees and comprehensive information of our services: All Services, Cat Care, Cat Boarding, Dog Care, Dog Behavior & Obedience Training, Small & Exotic Pet Care

 

Do you offer doggy day care, dog boarding, dog boarding with dog training services, or pet grooming?

Not at this time.  We do offer great referrals for local companies that do!

 

Do you charge extra for multiple pets needing pet care, cat boarding, and dog training?

Yes.  Depending on the type of pet and service, we charge a small extra fee per pet for each visit/service.  See additional pet fees listed per service:  All Services, Cat Care, Cat Boarding, Dog Care, Dog Behavior & Obedience Training, Small & Exotic Pet Care

 

Are there any extra fees for pet care, boarding, or training services?

An additional $10 fee will apply for EACH visit, walk, or service that falls on a major holiday: Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, After Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day.  An additional $10 rush fee will apply for same-day requests.

 

Can I manage my pet care needs online?

Our service includes your own personal online client portal and app to manage all of your pet care and training needs.

 

How do I know that my pet care provider showed up for my pet’s visit or walked my dog?  Will I get daily updates?

Included in your online portal and app are daily visits and walk updates and reports that are GPS time stamped for each walk or visit with check-in and check-out times for each visit or walk.  Each dog walk is also GPS routed to view where your dog was walked.  Updates also include photos, short written reports, and drop-down check list of your pet’s well-being, any behavioral or medical observations to note, their activities during the visit or walk, as well as a list of chores completed.

 

Click here to request service. 


Service requests & scheduling:

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What is the shortest duration of pet sitting and dog walking that you provide?

30 minutes

 

Do you accommodate specific times for services for pet sitting and dog walking?

We work on a time-slot system exclusively.  Depending on the service, our time slots range from 2-4 hours. 

Exceptions: If your requests requires a specific time due to medication administration, a target time can be accommodated.

 

Do you accommodate alternating day/every other day pet sitting visits?

No.  For the safety of your pets, we ONLY accommodate a daily consecutive pet sitting schedule. 

 

For cat boarding services, is the cat suite shared with other cats?

No.  We offer private cat boarding to one client with up to 3 cats.   

 

What duration of cat boarding do you provide?

We offer 12 hour daytime cat boarding, and 24 hour cat boarding services. 

 

Do you offer hourly cat boarding?

No.

 

Do you accommodate last minute requests? 

As a boutique pet care and dog training company, and one that strives to place you with the same pet care provider,  we thrive on notice.  We encourage you to submit any pet care request at least 7 days in advance, or 14 days in advance for holiday services.  If your request is received after this, in order to maximize the opportunity of our availability, please be flexible as possible with your visit time preferences.  

Same-day pet care requests: We are not readily available for same day services.  However, any scheduled same-day services will incur a $10 additional rush fee per service.

Cat boarding requests:  Space is limited.  We encourage requets at least 14 days in advance. 

Dog behavior & training requests:  We encourage requests at least 3 days in advance.

 

How do I submit a service request?

New Clients - Online Requests: Visit our New Service Request page and submit our short and easy form.  We need all the information on that form to determine if we can accommodate your request.  If we receive your request between 9am and 5pm, you will receive a same-day response.  If your request is received between 5pm and 9am, you will receive a response the following day. 

New Clients - By Phone: You may call us at 310.310.8086 and speak to us Monday through Friday from 9am to 5pm.  If we receive a voice message, your call will be returned within 24 hours, during our normal call hours.

Existing Clients:  Once you are an existing client, you may submit your request directly in your online client portal and app.

 

Click here to request service. 


Special policies to note:

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Do you require dog licenses to provide dog walking and pet sitting for dogs?

Yes. To be compliance with the law, current dog licensing is required to provide pet sitting and dog walking services to dogs.

 

Do you accommodate in-home pet care services that combine pet care sharing with the use of another pet care service?

No.  Our insurance prohibits pet care sharing.  We are not able to provide service without insurance.  

 

What if it is a friend or family member and not a professional?

Yes.  We need prior authorization from you to consider your friend or family member as your pet’s owner in your absence.  We are not held liable for your pet when your pet is under the care of your friend or family member.

 

Do you reserve the right to not provide service to anyone?

Yes.  We reserve the right to not provide service to anyone.  Typical scenarios are due to non-payment of services by our payment due date.  When the disposition of a pet or environment threatens our pet care provider or your pet’s safety or health.  This includes situations, environments, and issues of the pet owner’s own neglect that threatens the safety and health of the pet.  

 

Click here to request service. 


Resources, referrals & tips:

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Do you provide referrals and recommendations for services beyond pet care and training?

Yes.  We support our local pet industry professionals!  We have relationships with a variety of pet companies not limited to: veterinarians, specialty pet trainers, pet shops, pet groomers, pet boarding and doggy day care facilities.  If you are interested in adoption, volunteering or donating, we have relationships local animal rescue groups, and the Santa Monica Animal Shelter and Animal Control division.

 

Can you offer resources related to pets?

Visit our Blog Spot for useful tips on all things pet related! We also work with local pet industry professionals, animal rescue groups, the Santa Monica Animal Shelter and Animal Control Division.  Our pet care providers have extensive experience with animals with a variety of disposition, including rescue animals which give us a unique perspective and a qualified point of view.  If you have a question that is pet related, ask us!